Refund policy

REFUNDS & EXCHANGES

Each pair is made to be kept. We do not offer refunds, but we gladly arrange exchanges.

— ELIGIBILITY

Frames may be exchanged within 14 days of delivery, provided they are unworn and undamaged. The frames and every item included in the package — case, cloth and cards — must be returned in their original packaging and in perfect condition.

— HOW TO REQUEST AN EXCHANGE

Email hello@mairstudio.com with your order number and the frame you’d like instead. We’ll confirm availability and share return instructions.

— RETURN SHIPPING

Customers are responsible for return shipping on change-of-mind exchanges. We recommend a tracked service, as Mair cannot be held liable for items lost in transit back to us.